This lame excuse to give out my phone number

Alright, Just before we proceed, would you kindly provide me with your phone number and country code to enable me to give you a call should the chat session get disconnected?

When working with Microsoft support in an online chat, they have this lame excuse for me to divulge my phone number to them. It’s not new. It’s not just them. I have heard this before from many support reps.

“Just in case we get disconnected give me your phone number.”

What? I am doing an online text chat. You are not going to call me back. We both know that.

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